Fraud Investigations

Our surveillance services provide answers to your questions with solid photographic and video evidence, protecting you and your business from fraud.

Researching Claims

Research conducted by the ABI shows that, in 2013 alone, insurance fraud cost companies an estimated £1.3billion. That’s an extortionate £3.5million every day. What is more shocking is that undetected insurance fraud that year was estimated at a further £2.1billion. These figures only account for insurance fraud and not personal injury or benefit fraud.
Our investigators have covered fraud cases of all shapes and sizes. While financial fraud is common, we have also seen a huge rise in personal injury fraud, online fraud and benefit fraud in recent years. Evidence prepared by us has been used as the deciding factor in criminal convictions and our team have stood alongside our clients as witnesses to ensure the evidence we provide cannot be disputed.

  • Personal Accident Claims
  • Injury at Work Claims
  • Slip, Trip & Fall Claims
  • Benefit Fraud
  • Insurance Fraud
  • Financial Fraud

Although fraud investigations are rarely straightforward, we utilise the full spectrum of our investigatory services and a global network of investigators to obtain the truth. We prepare evidence that will demonstrate the facts under any level of scrutiny and is admissible in court.

Get in Touch to Discuss Your Needs

How could I be a victim of Fraud?

I have bought something online and it never arrived.

Fraud Investigations

In the world of online deliveries, lost items are common, but a simple phone call to the retailer should result in a replacement or refund without much trouble. In some cases, an order doesn’t arrive and when contacting the company to follow it up, a customer can find the company unresponsive. In these cases it is likely that you have been defrauded by individuals posing as a legitimate business.
A case like this may require some desk-work to investigate the company’s credentials and the bank account to which your payment was sent. This case may also involve surveillance and enquiry agents services to ask after the company in the area of the alleged business premises.

I met somebody online and I think they have robbed me.

Fraud Investigations

Meeting people online is becoming increasingly common, but is no less risky because of this. If someone you have met up with after talking online has left with your belongings, or you have sent somebody money and then lost contact with them, you may have been deliberately targeted and defrauded.

In cases like this, we can use our skills to trace any payments made or find an address for the individual, allowing you to find them again and make a report to the police that is backed up with evidence collated by our team.

What our customers said

Case Studies

Not sure about our Fraud Investigation services? Take a look at some examples of our success stories

The Global Client

A polish company came to us after they discovered that they had been defrauded by a company they believed to be an international retailer with a huge UK presence. The company was contacted by an individual posing to be a buyer for this large retailer, they arranged a trade agreement and received an order of around £50,000. Days before the delivery was due to occur the buyer asked if they could use an alternative delivery address as there primary storage was full of promotional stock. The delivery seemed to go well and within a month they placed another order of a similar size, it wasn’t until they tried to chase the initial invoice that they realised the email address they had been liaising with was very similar to but not identical to the domain of the retailer they thought they had been dealing with. When they contacted the actual retailer they confirmed that it was no association of theirs and the company realised they had been scammed, we conducted an investigation and were able to prove that the delivery company was liable. The firm were able to recoup the funds from the delivery companies insurance policy.

Benefit Fraud

A local council received an anonymous tip that one of their neighbours was committing benefit fraud by exaggerating the extent of their injuries. Our surveillance team monitored the individual who was alleged to be completely paralysed from the waist down for a number of days and pursued the individual to a nearby town where as if by miracle he regained use of his legs. Our footage showed the individual walking 50 metres unassisted; the team involved in obtaining the evidence stood as witnesses in court, supported the claims they had made and their evidence was used to secure a criminal prosecution.

Corporate Services

We assist employers, who might otherwise avoid investigating dishonest staff because they lack experience or fear legal action.

Lying about injuries for financial gain creates stigma and undue stress for those who rely on compensation and injury payments.

Becoming a victim of fraud can be stressful and financially devastating so investigating it professionally and effectively is vital.

Process servers provide a trusted method of delivery that ensures documents have been received. 

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Mystery shoppers collect vital intelligence about the customers experience and can find evidence of unscrupulous retailers.

Enquiry agents can conduct covert and overt enquiries, obtaining additional information to support investigations.

Fraud Investigation FAQ's

This depends on the type and the severity of the fraud, if you believe you have been a victim of any form of financial fraud the most important step is to contact your bank immediately. Whilst it may not be possible to recover funds, they will be able to put a temporary hold on your account to stop any further funds being taken. At this point you may also need to contact the non-emergency police line (101 in the U.K) and log your complaint with Action Fraud. (


The police have a finite amount of resource and many cases of fraud unfortunately fall into the category of civil matters leaving them unable to offer assistance. If you need to discuss a case of fraud we are privately funded by our clients and therefore can commit as much time and resource as our clients are willing to finance.


Our clients confidentiality is paramount to us and all of our agents are trained to know exactly what they can and cannot disclose.

If the task requires disclosing your identity this is something you would be made aware of at the initial stage and confirmation would be sought before proceeding.

We are fully GDPR compliant so all of the data we hold is stored and accessed securely.

Firstly and foremostly, make sure you never transfer money or funds to somebody you are not absolutely confident about.

If in doubt, ask the question, take time to check all of the details seem to add up, if somebody is claiming to be from a company then do an online search for them and ask if you can call the business to ask them to put them through to you or confirm their validity.


Yes, all of the fraud investigations we conduct are done so legally, lawfully and ethically.

The information we obtain will always be presented to a standard that is sufficient to be used as evidence however it will be your legal advisors that make the decision as to whether it is objective enough to be used in court.

According to the Crime Survey for England and Wales (CSEW) there were an estimated 3.8 million incidents of fraud in the year ending March 2019, these figures showed an increase in 17% on the previous year and over half of them (54%) were cyber-related.

We are contacted by businesses and individuals who have become the victims of fraud every week. Many clients feel embarrassed that they have fallen for something that in retrospect doesn’t seem legitimate, our team are always happy to offer free and non-judgemental advice so do not hesitate to call if you are concerned you may be at risk.

We investigate many different types of fraud, our team have experience dealing with;

– Identity Theft

– Online Romance Scams

– Investment Fraud

– Telemarketing Fraud

– Inheritance Fraud

– Cryptocurrency Fraud

– Online Catfishing

– Benefit Fraud

-Fake Money Scams

– Sale of Counterfeit Goods

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