Our contact details
Name: Reveal Private Investigations
Address: 11 St Pauls Square, Birmingham, B3 1RB
Phone Number: 0121 663 0251
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details such as telephone numbers, email and contact addresses)
- Case Data may include information regarding person(s) of interest relating to the investigations being conducted
- Technical Data which may include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website and our product
- Transaction Data which may include details about payments from you in relation to purchases you have made from ourselves
- Session Data which may include information about how you use our website, products and services.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|(a) Manage payments, fees and charges|
(b) Collect and recover money owed to us
|Performance of a contract with you|
|(a) Performance of a contract with you|
(b) Necessary for our legitimate interests (to recover debts due to us)
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Identity|
|(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)|
(b) Necessary to comply with a legal obligation
|To deliver relevant website content and sector news of interest to you and measure or understand the effectiveness of the services we provide to you||(a) Identity|
(e) Marketing and Communications
|Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org
(b) We have a legitimate interest.
How we store your personal information
Your information is securely stored on our password protected Customer Relationship Management Software and where appropriate within our secure file store.
We keep enquiry data and case data for 6 months (unless an extension is required). We will then dispose your information by deleting all digital records and shredding any physical documentation.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at 11 St Pauls Square, Grosvenor House, Birmingham, B3 1RB
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk