Process Serving

Documents served quickly and correctly


What is process serving?
Process serving is the act of delivering legal documentation, when notifying a party of legal action you must ensure that the documentation has actually been received. A process server will deliver the documentation and then sign a witness statement or sworn affidavit to say that the documentation was delivered to the specified person at the specified address on or before the required time. This is to prevent the third party from claiming they did not receive the documentation or that they were unaware of the court date.

We differ from other process servers in the fact that our operatives are qualified private investigators and will go the extra mile to ensure they get the documents served correctly and in due time. Some documents can be hand delivered to a letterbox where as others may require a ‘personal service’ which requires the document to be presented to the third party in person.

Process Server
Our operatives will make three attempts to deliver the documentation and complete the relevant ‘proof of service’ to be presented in court should the third party still try to claim they have not received the document.
Documents that require service:
Bankruptcy Petition
Claim Form
Committal Notice
Divorce Petition
Freezing Order
Non-Molestation Order
Notice Seeking Possession
Notice to Quit
N39 Order to Attend
Occupation Order
Possession Order
Prohibited Steps Order
Residence Order
Statutory Demand
Winding-Up Petition
Witness Summons

Process serving may seem like a simple task however it is very easy for a recipient to deny receiving documentation unless you have a mutual third party who are willing to testify that they personally delivered the documentation.

Case Study

A heating company had been dealing with one of their buyers for over 10 years but noticed that over the last few months they had been falling behind on their invoices and started making late payments. They contacted the company who assured them that payment would be made however they were waiting on payment from some of their customers.

They continued to deal with the buyer out of good faith but their balance had mounted to just over £8,000, they contacted the buyer multiple times to resolve the outstanding invoices but after a while stopped receiving answers to their calls and emails. They sent a letter and a statement of accounts saying they would seek legal action if they did not hear a response with 28 days.

They did not receive a response so they were forced to send a statutory demand to the company, as advised they sent a copy to the companies registered address, their trading address and the email address listed on their website. They spoke to the court who advised them to have the document served before they could take any further action, they contacted us and requested we serve the documents to the company.

Our process server did some research on the companies website and found a senior member of staff at the branch before visiting, when they visited the business premises and asked to speak to that particular member of staff they knew they would be eligible to receive the documents on behalf of the company. When the member of staff came out they explained who they were, what they were handing them and suggested that they seek legal advice.

Once the detective returned they completed and signed a statement of service, this document was sent back to the client in the event that the debtor tried to dispute receiving the documents. In this particular instance the debtor accepted the fact they would be taken to court and contacted the supplier to arrange payment for the outstanding balance.

Government Guidelines on Process Serving


  • Incredibly discrete, still can't work out how they managed to get the results without being spotted. Very impressed.

    VS, West Dulwich

  • I work 6 days a week so it was very handy that the investigators were willing to carry out the bug sweep on a Sunday

    CC, Clapham

  • When one of our staff members suffered a simple injury at work we did not think much of it, a month or so later the employee's symptoms seemed to take a turn for the worse and she claimed that the company was at fault for not not conducting thorough enough safety tests. There was no CCTV at the scene of the accident so it was going to be a difficult case to prove but we received a tip from another employee that she had been seen out of work showing no signs of injury. We spoke to an investigator to ask for some advice initially, they explained what they felt would be necessary based on previous similar cases and we decided to go ahead. The job was completed very quickly and ultimately the reports were used to resolve the injury claim, we were particularly impressed with the discrete invoicing as we did not want to discuss the issue with the accounts department until it had been resolved.

    LK, Croydon