Enquiry agents are usually private investigators who gather information by making physical enquiries, going door to door, to understand a particular subject. This is a supplementary service used to collect observations discreetly and take statements. This can assist with operations such as process serving and person tracing.
Professional & Experienced
Our investigators work on all kinds of investigative cases across our service spectrum. As such, they frequently act as enquiry agents to collect information about a case.
Calling on years of experience, our professional team will ensure they obtain as much information as possible. This is reported robustly to ensure any scrutiny or interrogation will find it indisputable.
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Why would I hire an Enquiry Agent?
Investigating the Theft of a Motor Vehicle
Information gathered by Freedom of Information Requests show worrying data that vehicle thefts have risen 60% in the last four years. Whilst many vehicles have tracking devices, a large portion of the vehicles are never recovered and lead to no prosecutions. We are increasingly asked to investigate the theft of motor vehicles and have been able to provide information that has led to the safe recovery of vehicles and prosecution of the thieves.
By spending time going door-to-door, taking statements, obtaining CCTV footage and identifying likely routes the thieves may have taken, we have been able to provide our clients crucial information about the incidents. Our team are happy to discuss the situation with you and explain the possible options and likely associated costs before you commit to any work, if you decide to proceed we will keep you informed throughout the process and present our findings in an investigation report that can be used to assist the police and/or the insurance company.
What our customers said
Confused whether hiring an enquiry agent is the right choice? Read some of our case studies.
The Noise Complaint
A client contacted us regarding a noise complaint, they’d regularly hear dogs barking at night, this was of course frustrating and doubly so as the client had recently given birth and the child was constantly being woken up and beginning to cry due to the exterior noises. Our client was understandably stressed as the disturbance had gone on for some time. They requested our assistance with finding out more about where the noise is coming from, due to the stress they were feeling as a new mother and lack of sleep, they felt uncomfortable with talking to the neighbours.
We assist employers, who might otherwise avoid investigating dishonest staff because they lack experience or fear legal action.
Lying about injuries for financial gain creates stigma and undue stress for those who rely on compensation and injury payments.
Process servers provide a trusted method of delivery that ensures documents have been received.
Mystery shoppers collect vital intelligence about the customers experience and can find evidence of unscrupulous retailers.
Enquiry Agents FAQ's
Enquiry agents cover a broad range of tasks from door to door enquiries, discreet observations, statement taking, process serving and tracing.
An enquiry agent is a mutual third party able to obtain information methodically, act without biased and present their findings in a well-structured report.
We deal with an extensive range of informal and formal enquiries, it depends entirely on what our clients requirements are.
Whilst the enquiries are generally conducted by going door to door, this is not always the case, we have assisted insurance companies by conducting post-accident interviews over the phone and legal firms by conducting online enquiries on social media platforms.
An enquiry agent may also conduct more formal enquiries such as statement taking in order to prepare legal documents.
The cost of hiring an enquiry agent will depend entirely on the task you are hiring them to do, some very simple tasks may be as cheap as £80 and more complex tasks/investigations can range into the thousands but generally will be no more than £300-£400.
Our enquiry agents provide nationwide coverage, we are also part of a global network allowing us to offer support internationally.
Our catalogue of agents ensures that the task will be completed to the highest standard irrespective of the tasks location.
Our clients confidentiality is paramount to us and all of our agents are trained to know exactly what they can and cannot disclose.
If the task requires disclosing your identity this is something you would be made aware of at the initial stage and confirmation would be sought before proceeding.
We are fully GDPR compliant so all of the data we hold is stored and accessed securely.
Yes, All of the enquiries we conduct are done so legally, lawfully and ethically.
Whilst some of the information an enquiry agent obtains may be subjective, (For example: A neighbour saying that they think your subject lives next door) it is always prepared to a standard that can be presented in court.
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Feeling watched, harassed or constantly under threat from someone is an awful experience, and it can be difficult to know what to do. For many