Mystery Shopping

An undercover operative poses as a customer, making test purchases to identify retailers selling counterfeit products or operating without a license.

Test Purchasing

Mystery shopping is often associated with the sale of alcohol to underage customers, as the police frequently use this kind of operation to catch problematic retailers. In fact, there are many other applications of mystery shopping, often started from accounts given by local authorities, private individuals and employers. This method can also be used simply to test customer service or staff knowledge or conduct retail appraisals.

Our mystery shoppers come from all walks of life, meaning we can always deploy someone who can carry out the job without drawing attention to themselves. We work from specific accusations regarding a retailer or product under scrutiny. The shopper will visit the store wearing a covert body-worn camera to obtain video footage of the transaction and any dialogue with the retailer. Evidence gathered in previous investigations has helped uncover the production and sale of counterfeit goods, and we have identified countless licensing infringements in a range of industries.

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Case Studies

Not sure whether mystery shopping would benefit your business? Take a look at some of our success stories.

Counterfeit Sporting Merchandise

Our client, a major English football team had been battling the sale of counterfeit goods and illegal ticket selling internally before contacting an investigator. There were two major issues and both required an entirely different approach, the first issue was with merchandisers selling counterfeit and unlicensed goods around the ground on match days, the second issue was the purchasing and resale of tickets by organised criminal gangs

Illegal Sale Of Alcohol

Trading Standards contacted us regarding illegal, out of licencing hours sale of alcohol. The licencing hours in the UK are quite strict and usually finish between the time of 22:30pm – 23:00pm each day of the week. However not all retailers will follow these rules to the letter of the law and from a relationship with Trading Standards we were tasked with proving one local off-licence were illegally selling goods after hours. Read more about how we proved the sale of illegal alcohol.

Corporate Services

We assist employers, who might otherwise avoid investigating dishonest staff because they lack experience or fear legal action.

Becoming a victim of fraud can be stressful and financially devastating so investigating it professionally and effectively is vital.

Lying about injuries for financial gain creates stigma and undue stress for those who rely on compensation and injury payments.

Mystery shoppers collect vital intelligence about the customers experience and can find evidence of unscrupulous retailers.

Process servers provide a trusted method of delivery that ensures documents have been received. 

Enquiry agents can conduct covert and overt enquiries, obtaining additional information to support investigations.

Corporate Services FAQ

Our enquiry agents provide nationwide coverage, we are also part of a global network allowing us to offer support internationally.

Our catalogue of agents ensures that the task will be completed to the highest standard irrespective of the tasks location.

Our clients confidentiality is paramount to us and all of our agents are trained to know exactly what they can and cannot disclose.

If the task requires disclosing your identity this is something you would be made aware of at the initial stage and confirmation would be sought before proceeding.

We are fully GDPR compliant so all of the data we hold is stored and accessed securely.

FAQ

Our enquiry agents provide nationwide coverage, we are also part of a global network allowing us to offer support internationally.

Our catalogue of agents ensures that the task will be completed to the highest standard irrespective of the tasks location.

Our clients confidentiality is paramount to us and all of our agents are trained to know exactly what they can and cannot disclose.

If the task requires disclosing your identity this is something you would be made aware of at the initial stage and confirmation would be sought before proceeding.

We are fully GDPR compliant so all of the data we hold is stored and accessed securely.

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